Privacy Policy

Citizens Bank, N.A. recognizes and respects our customers’ right to privacy.  We are committed to protecting our customers’ privacy rights in accordance with this Privacy Disclosure which outlines measures we have implemented to maintain the privacy of nonpublic personal information.  In this Disclosure, we address our privacy policies for our customers who have a banking relationship with us.

This policy applies to our registered portal users, portal visitors, and any former registered portal users and/or customers.

Collection and Use of Information


Portal visitors are not required to register in order to utilize certain features of the service such as the shopping mall and news. Portal visitors can remain anonymous. Registering on the Portal simply allows you to customize features that enable you to track certain stocks, read selected news articles, view the local weather report and personal horoscope.

The registration process only requires you to provide your name, email address, and passcode. Other information such as your birthday, zip code, and gender are optional and only used to customize features within the Portal. Your email address is your User-ID. We currently only use this address to send you a welcome letter.

In the future we may use this address to send registered users email notices for certain required regulatory disclosures, but only if you have previously agreed to accept online disclosures. We may also send emails to market our financial products and services that may be of interest to you. In addition, we may also provide you an opportunity to subscribe to a newsletter; however, we will always provide you an opportunity to opt-out of electronic disclosures and newsletters if required by law. CSI may send emails as an agent on our behalf.

General Information

CSI, our Portal service provider, also collects general non-personally identifiable information that is generated electronically when you visit our Portal site. This information is collected on our behalf simply for administrative, statistical, and security purposes so that we may provide Portal services to you. CSI uses a "web-trend cookie" to collect some of this general information on all Portal visitors. The information collected electronically and through this web trend cookie includes the following:

  • The Internet address (referral site) which brought you to our web site
  • The date and time you access our site
  • The name and version of your web browser
  • The Internet service provider you used when you accessed our site
  • Your Internet Protocol (IP) address
  • The pages visited in our Portal

Additional information about IP addresses and cookies are provided below.

Internet Protocol (IP) Addresses

An IP address is a number that's automatically assigned to your computer whenever you're on the Internet. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address.

When collecting information for us, CSI does not link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous.

CSI may use IP to address information about you from your computer or be used to audit the use of our site. They can and will use IP addresses to identify a user when necessary for security purposes.

What is a Cookie?

A cookie is a very small text file sent by a web server and stored on your hard drive, your computer's memory, or in your browser so that it can be read back later. Cookies cannot "read" information about you from your computer or be used to "steal" information about you; and cookies don't carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking.

In addition to the Web Trend cookie, CSI uses other cookies simply to facilitate the customization and personalization of the Portal. For your security, CSI does not store any of your personal information in these cookies, which are further described below.

Other Information Collected through Portal Cookies:

When visitors register on the Portal and select the "Remember Me" checkbox, CSI sends additional cookies to your hard drive, which enable you to customize the Portal and bypass the login process each time you revisit the Portal. These cookies are retained on your computer until you either delete them or click on the Logout link within the Portal. These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information.

When registered users login to the Portal, CSI sends an additional cookie called a "per-session" cookie or "server-side" cookie. This "server-side" cookie resides in the browser and is only used by CSI to monitor the session by a unique identification number. This cookie is used for security purposes and you must allow your browser to accept the "server-side" cookie to use the Portal. The cookie is destroyed after eight hours.

When you click on advertisements on the Portal or at 3rd party merchants within they Portal, they may also send you a cookie to collect general non-personally identifiable information. You do not have to accept these cookies to use the Portal.

Disclosure of Information to Third Parties

We do not disclose any nonpublic (private) personal information about our registered portal customers, former customers, or visitors to anyone, except as permitted or required by law. We must share this information with CSI, our service provider for the Portal. CSI has a confidentiality agreement with us to protect your personal information to the same extent that we must do.

We do not sell any of your personal information.

In the future, we may share a portion of the aggregate customer information that we collect on the Portal with companies or financial institutions that perform marketing services on our behalf. We have such an agreement with CSI. The disclosure of certain aggregate information to CSI or other companies would only be used to help us market and/or display financial products and services that may be of particular interest to you or save you money. We will provide you an opportunity to opt-in or opt-out of such disclosure if required by law.

External 3rd Party Links

Our Portal has 7 links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. While using our Portal, you may still see our logo when visiting 3rd party sites. A technique called "Framing" allows us to display our logo and look and feel while allowing you to browse another site at the same time. It's important to note that while you may still see our logo and frame, any information you provide to a 3rd party is not covered by our privacy policy.


If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly. This privacy policy applies solely to information collected through our Portal.


Citizens Bank, N.A. has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a "need to know" basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Our service provider, CSI, has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us provide Portal services to you over the Internet. They have a top-of-the line data center and strong security procedures to ensure that your customer information is protected within the CSI environment. For more information on the CSI security measures, please visit their website atCSI (

Privacy of Children

Citizens Bank, N.A. respects the privacy of children. We do not knowingly collect names, emails addresses, or any other personally identifiable information from children. We do not knowingly market to children nor do we knowingly allow children to utilize the Portal.

Privacy Updates

New product releases may require changes to our Privacy Policy. The effective date of our policy will always be clearly displayed. If we make any changes regarding the use or disclosure of your personal information, we will provide you prior notice and the opportunity to opt-out of such disclosure if required by law.


If you would like additional information about our privacy policy, or if you want to know what information we have collected in connection with your use of the Portal please contact us at any of the numbers or email addresses listed in our contact information. If you send us an email, please be careful not to include any personal or private information.

After reviewing the information, if you believe any of the information is in error, contact us either by phone or email, or you can send us a letter that explains the alleged discrepancy. If the information is incorrect, we will work with you to ensure that your information is promptly updated.

In addition, if you believe any information that Citizens Bank, N.A. or CSI has collected about you has been used for an improper purpose; please contact us. Explain your concerns in as much detail as possible so that we may take any appropriate action.

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